larger cover

Add To My Wish List

Register your product to gain access to bonus material or receive a coupon.

Scaling Networks v6 Companion Guide

Best Value Purchase

Book + eBook Bundle

  • Your Price: $90.50
  • List Price: $143.32
  • Includes EPUB and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    Adobe Reader PDF The popular standard, used most often with the free Acrobat® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

Individual Purchases

Book

  • Your Price: $66.00
  • List Price: $73.33
  • Usually ships in 24 hours.

eBook

  • Your Price: $62.99
  • List Price: $69.99
  • Includes EPUB and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    Adobe Reader PDF The popular standard, used most often with the free Acrobat® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

  • About
  • Description
  • Sample Content
  • Updates

Features

  • Portable desk reference for take-home sutdy and reference anytime, anywhere
  • Aligns to the online course chapters
  • Book-based pedagogy that serves as additional reinforcement in helping students learn the topics covered in the course

  • Copyright 2018
  • Dimensions: 8" x 9-1/8"
  • Pages: 672
  • Edition: 1st
  • Book
  • ISBN-10: 1-58713-434-9
  • ISBN-13: 978-1-58713-434-0

Scaling Networks v6 Companion Guide is the official supplemental textbook for the Scaling Networks v6 course in the Cisco Networking Academy CCNA Routing and Switching curriculum.

The Companion Guide is designed as a portable desk reference to use anytime, anywhere to reinforce the material from the course and organize your time.

The book’s features help you focus on important concepts to succeed in this course:

· Chapter objectives–Review core concepts by answering the focus questions listed at the beginning of each chapter.

· Key terms–Refer to the lists of networking vocabulary introduced and highlighted in context in each chapter.

· Glossary–Consult the comprehensive Glossary with more than 250 terms.

· Summary of Activities and Labs–Maximize your study time with this complete list of all associated practice exercises at the end of each chapter.

· Check Your Understanding–Evaluate your readiness with the end-of-chapter questions that match the style of questions you see in the online course quizzes. The answer key explains each answer.

How To–Look for this icon to study the steps you need to learn to perform certain tasks.

Interactive Activities–Reinforce your understanding of topics with dozens of exercises from the online course identified throughout the book with this icon.

Videos–Watch the videos embedded within the online course.

Packet Tracer Activities–Explore and visualize networking concepts using Packet Tracer exercises interspersed throughout the chapters and provided in the accompanying Labs & Study Guide book.

Hands-on Labs–Work through all the course labs and additional Class Activities that are included in the course and published in the separate Labs & Study Guide.

Online Sample Chapters

LAN Design

STP

Sample Pages

Download the sample pages (includes Chapter 1 thru 3 and Index)

Table of Contents

Introduction xx

Chapter 1 LAN Design 1

Objectives 1

Key Terms 1

Introduction (1.0.1.1) 3

Campus Wired LAN Designs (1.1) 4

Cisco Validated Designs (1.1.1) 4

The Need to Scale the Network (1.1.1.1) 4

Hierarchical Design Model (1.1.1.2) 6

Expanding the Network (1.1.2) 8

Design for Scalability (1.1.2.1) 8

Planning for Redundancy (1.1.2.2) 10

Failure Domains (1.1.2.3) 11

Increasing Bandwidth (1.1.2.4) 13

Expanding the Access Layer (1.1.2.5) 14

Fine-tuning Routing Protocols (1.1.2.6) 15

Selecting Network Devices (1.2) 17

Switch Hardware (1.2.1) 17

Switch Platforms (1.2.1.1) 17

Port Density (1.2.1.2) 21

Forwarding Rates (1.2.1.3) 22

Power over Ethernet (1.2.1.4) 23

Multilayer Switching (1.2.1.5) 24

Router Hardware (1.2.2) 26

Router Requirements (1.2.2.1) 26

Cisco Routers (1.2.2.2) 27

Router Hardware (1.2.2.3) 28

Managing Devices (1.2.3) 29

Managing IOS Files and Licensing (1.2.3.1) 30

In-Band versus Out-of-Band Management (1.2.3.2) 30

Basic Router CLI Commands (1.2.3.3) 31

Basic Router Show Commands (1.2.3.4) 34

Basic Switch CLI Commands (1.2.3.5) 38

Basic Switch Show Commands (1.2.3.6) 40

Summary (1.3) 43

Practice 44

Check Your Understanding Questions 45

Chapter 2 Scaling VLANs 47

Objectives 47

Key Terms 47

Introduction (2.0.1.1) 48

VTP, Extended VLANs, and DTP (2.1) 48

VTP Concepts and Operation (2.1.1) 49

VTP Overview (2.1.1.1) 49

VTP Modes (2.1.1.2) 50

VTP Advertisements (2.1.1.3) 52

VTP Versions (2.1.1.4) 53

Default VTP Configuration (2.1.1.5) 53

VTP Caveats (2.1.1.6) 55

VTP Configuration (2.1.2) 57

VTP Configuration Overview (2.1.2.1) 57

Step 1Configure the VTP Server (2.1.2.2) 58

Step 2Configure the VTP Domain Name and Password (2.1.2.3) 59

Step 3Configure the VTP Clients (2.1.2.4) 60

Step 4Configure VLANs on the VTP Server (2.1.2.5) 60

Step 5Verify That the VTP Clients Have Received the New VLAN Information (2.1.2.6) 62

Extended VLANs (2.1.3) 63

VLAN Ranges on Catalyst Switches (2.1.3.1) 63

Creating a VLAN (2.1.3.2) 65

Assigning Ports to VLANs (2.1.3.3) 66

Verifying VLAN Information (2.1.3.4) 67

Configuring Extended VLANs (2.1.3.5) 69

Dynamic Trunking Protocol (2.1.4) 71

Introduction to DTP (2.1.4.1) 71

Negotiated Interface Modes (2.1.4.2) 72

Troubleshoot Multi-VLAN Issues (2.2) 75

Inter-VLAN Configuration Issues (2.2.1) 75

Deleting VLANs (2.2.1.1) 75

Switch Port Issues (2.2.1.2) 77

Verify Switch Configuration (2.2.1.3) 79

Interface Issues (2.2.1.4) 81

Verify Routing Configuration (2.2.1.5) 82

IP Addressing Issues (2.2.2) 83

Errors with IP Addresses and Subnet Masks (2.2.2.1) 83

Verifying IP Address and Subnet Mask Configuration Issues (2.2.2.2) 85

VTP and DTP Issues (2.2.3) 88

Troubleshoot VTP Issues (2.2.3.1) 88

Troubleshoot DTP Issues (2.2.3.2) 89

Layer 3 Switching (2.3) 89

Layer 3 Switching Operation and Configuration (2.3.1) 90

Introduction to Layer 3 Switching (2.3.1.1) 90

Inter-VLAN Routing with Switch Virtual Interfaces (2.3.1.2) 91

Inter-VLAN Routing with Switch Virtual Interfaces (Con't.) (2.3.1.3) 92

Inter-VLAN Routing with Routed Ports (2.3.1.4) 94

Troubleshoot Layer 3 Switching (2.3.2) 95

Layer 3 Switch Configuration Issues (2.3.2.1) 95

Example: Troubleshooting Layer 3 Switching (2.3.2.2) 96

Summary (2.4) 99

Practice 99

Check Your Understanding Questions 100

Chapter 3 STP 105

Objectives 105

Key Terms 105

Introduction (3.0.1.1) 107

Spanning Tree Concepts (3.1) 108

Purpose of Spanning Tree (3.1.1) 108

Redundancy at OSI Layers 1 and 2 (3.1.1.1) 108

Issues with Layer 1 Redundancy: MAC Database Instability (3.1.1.2) 109

Issues with Layer 1 Redundancy: Broadcast Storms (3.1.1.3) 111

Issues with Layer 1 Redundancy: Duplicate Unicast Frames (3.1.1.4) 113

STP Operation (3.1.2) 114

Spanning Tree Algorithm: Introduction (3.1.2.1) 114

Spanning Tree Algorithm: Port Roles (3.1.2.2) 117

Spanning Tree Algorithm: Root Bridge (3.1.2.3) 119

Spanning Tree Algorithm: Root Path Cost (3.1.2.4) 121

Port Role Decisions for RSTP (3.1.2.5) 124

Designated and Alternate Ports (3.1.2.6) 127

802.1D BPDU Frame Format (3.1.2.7) 128

802.1D BPDU Propagation and Process (3.1.2.8) 131

Extended System ID (3.1.2.9) 136

Varieties of Spanning Tree Protocols (3.2) 140

Overview (3.2.1) 140

Types of Spanning Tree Protocols (3.2.1.1) 140

Characteristics of the Spanning Tree Protocols (3.2.1.2) 141

PVST+ (3.2.2) 143

Overview of PVST+ (3.2.2.1) 143

Port States and PVST+ Operation (3.2.2.2) 144

Extended System ID and PVST+ Operation (3.2.2.3) 146

Rapid PVST+ (3.2.3) 148

Overview of Rapid PVST+ (3.2.3.1) 148

RSTP BPDUs (3.2.3.2) 149

Edge Ports (3.2.3.3) 150

Link Types (3.2.3.4) 152

Spanning Tree Configuration (3.3) 153

PVST+ Configuration (3.3.1) 153

Catalyst 2960 Default Configuration (3.3.1.1) 153

Configuring and Verifying the Bridge ID (3.3.1.2) 154

PortFast and BPDU Guard (3.3.1.3) 156

PVST+ Load Balancing (3.3.1.4) 158

Rapid PVST+ Configuration (3.3.2) 160

Spanning Tree Mode (3.3.2.1) 161

STP Configuration Issues (3.3.3) 163

Analyzing the STP Topology (3.3.3.1) 164

Expected Topology versus Actual Topology (3.3.3.2) 164

Overview of Spanning Tree Status (3.3.3.3) 165

Spanning Tree Failure Consequences (3.3.3.4) 166

Repairing a Spanning Tree Problem (3.3.3.5) 169

Switch Stacking and Chassis Aggregation (3.3.4) 169

Switch Stacking Concepts (3.3.4.1) 169

Spanning Tree and Switch Stacks (3.3.4.2) 170

Summary (3.4) 173

Practice 174

Check Your Understanding Questions 174

Chapter 4 EtherChannel and HSRP 179

Objectives 179

Key Terms 179

Introduction (4.0.1.1) 180

Link Aggregation Concepts (4.1) 181

Link Aggregation (4.1.1) 181

Introduction to Link Aggregation (4.1.1.1) 181

Advantages of EtherChannel (4.1.1.2) 182

EtherChannel Operation (4.1.2) 183

Implementation Restrictions (4.1.2.1) 183

Port Aggregation Protocol (4.1.2.2) 185

Link Aggregation Control Protocol (4.1.2.3) 186

Link Aggregation Configuration (4.2) 188

Configuring EtherChannel (4.2.1) 188

Configuration Guidelines (4.2.1.1) 188

Configuring Interfaces (4.2.1.2) 189

Verifying and Troubleshooting EtherChannel (4.2.2) 191

Verifying EtherChannel (4.2.2.1) 191

Troubleshooting EtherChannel (4.2.2.2) 194

First Hop Redundancy Protocols (4.3) 198

Concept of First Hop Redundancy Protocols (4.3.1) 198

Default Gateway Limitations (4.3.1.1) 198

Router Redundancy (4.3.1.2) 199

Steps for Router Failover (4.3.1.3) 200

First Hop Redundancy Protocols (4.3.1.5) 201

HSRP Operations (4.3.2) 202

HSRP Overview (4.3.2.1) 203

HSRP Versions (4.3.2.2) 204

HSRP Priority and Preemption (4.3.2.3) 204

HSRP States and Timers (4.3.2.4) 205

HSRP Configuration (4.3.3) 206

HSRP Configuration Commands (4.3.3.1) 206

HSRP Sample Configuration (4.3.3.2) 207

HSRP Verification (4.3.3.3) 208

HSRP Troubleshooting (4.3.4) 209

HSRP Failure (4.3.4.1) 209

HSRP Debug Commands (4.3.4.2) 210

Common HSRP Configuration Issues (4.3.4.3) 213

Summary (4.4) 214

Practice 215

Check Your Understanding Questions 216

Chapter 5 Dynamic Routing 219

Objectives 219

Key Terms 219

Introduction (5.0.1.1) 221

Dynamic Routing Protocols (5.1) 222

Types of Routing Protocols (5.1.1) 222

Classifying Routing Protocols (5.1.1.1) 222

IGP and EGP Routing Protocols (5.1.1.2) 224

Distance Vector Routing Protocols (5.1.1.3) 226

Link-State Routing Protocols (5.1.1.4) 226

Classful Routing Protocols (5.1.1.5) 228

Classless Routing Protocols (5.1.1.6) 231

Routing Protocol Characteristics (5.1.1.7) 233

Routing Protocol Metrics (5.1.1.8) 234

Distance Vector Dynamic Routing (5.2) 236

Distance Vector Fundamentals (5.2.1) 236

Dynamic Routing Protocol Operation (5.2.1.1) 236

Cold Start (5.2.1.2) 237

Network Discovery (5.2.1.3) 238

Exchanging the Routing Information (5.2.1.4) 239

Achieving Convergence (5.2.1.5) 241

Distance Vector Routing Protocol Operation (5.2.2) 242

Distance Vector Technologies (5.2.2.1) 242

Distance Vector Algorithm (5.2.2.2) 242

Types of Distance Vector Routing Protocols (5.2.3) 245

Routing Information Protocol (5.2.3.1) 245

Enhanced Interior-Gateway Routing Protocol (5.2.3.2) 246

Link-State Dynamic Routing (5.3) 248

Link-State Routing Protocol Operation (5.3.1) 248

Shortest Path First Protocols (5.3.1.1) 248

Dijkstra's Algorithm (5.3.1.2) 248

SPF Example (5.3.1.3) 249

Link-State Updates (5.3.2) 251

Link-State Routing Process (5.3.2.1) 251

Link and Link-State (5.3.2.2) 252

Say Hello (5.3.2.3) 256

Building the Link-State Packet (5.3.2.4) 257

Flooding the LSP (5.3.2.5) 258

Building the Link-State Database (5.3.2.6) 259

Building the SPF Tree (5.3.2.7) 260

Adding OSPF Routes to the Routing Table (5.3.2.8) 264

Link-State Routing Protocol Benefits (5.3.3) 264

Why Use Link-State Protocols? (5.3.3.1) 264

Disadvantages of Link-State Protocols (5.3.3.2) 265

Protocols That Use Link-State (5.3.3.3) 267

Summary (5.4) 268

Practice 269

Check Your Understanding Questions 269

Chapter 6 EIGRP 273

Objectives 273

Key Terms 273

Introduction (6.0.1.1) 274

EIGRP Characteristics (6.1) 274

EIGRP Basic Features (6.1.1) 274

Features of EIGRP (6.1.1.1) 274

Protocol Dependent Modules (6.1.1.2) 276

Reliable Transport Protocol (6.1.1.3) 278

Authentication (6.1.1.4) 279

EIGRP Packet Types (6.1.2) 279

EIGRP Packet Types (6.1.2.1) 279

EIGRP Hello Packets (6.1.2.2) 280

EIGRP Update and Acknowledgment Packets (6.1.2.3) 281

EIGRP Query and Reply Packets (6.1.2.4) 283

EIGRP Messages (6.1.3) 284

Encapsulating EIGRP Messages (6.1.3.1) 284

EIGRP Packet Header and TLV (6.1.3.2) 285

Implement EIGRP for IPv4 (6.2) 289

Configure EIGRP with IPv4 (6.2.1) 289

EIGRP Network Topology (6.2.1.1) 289

Autonomous System Numbers (6.2.1.2) 291

The router eigrp Command (6.2.1.3) 292

EIGRP Router ID (6.2.1.4) 293

Configuring the EIGRP Router ID (6.2.1.5) 295

The network Command (6.2.1.6) 296

The network Command and Wildcard Mask (6.2.1.7) 298

Passive Interface (6.2.1.8) 300

Verify EIGRP with IPv4 (6.2.2) 302

Verifying EIGRP: Examining Neighbors (6.2.2.1) 302

Verifying EIGRP: show ip protocols Command (6.2.2.2) 304

Verifying EIGRP: Examine the IPv4 Routing Table (6.2.2.3) 306

EIGRP Operation (6.3) 309

EIGRP Initial Route Discovery (6.3.1) 309

EIGRP Neighbor Adjacency (6.3.1.1) 310

EIGRP Topology Table (6.3.1.2) 311

EIGRP Convergence (6.3.1.3) 312

EIGRP Metrics (6.3.2) 313

EIGRP Composite Metric (6.3.2.1) 313

Examining Interface Metric Values (6.3.2.2) 315

Bandwidth Metric (6.3.2.3) 316

Delay Metric (6.3.2.4) 319

How to Calculate the EIGRP Metric (6.3.2.5) 320

Calculating the EIGRP Metric (6.3.2.6) 321

DUAL and the Topology Table (6.3.3) 323

DUAL Concepts (6.3.3.1) 323

Introduction to DUAL (6.3.3.2) 324

Successor and Feasible Distance (6.3.3.3) 324

Feasible Successors, Feasibility Condition, and

Reported Distance (6.3.3.4) 326

Topology Table: show ip eigrp topology Command (6.3.3.5) 328

Topology Table: show ip eigrp topology Command (Cont.) (6.3.3.6) 329

Topology Table: No Feasible Successor (6.3.3.7) 332

DUAL and Convergence (6.3.4) 334

DUAL Finite State Machine (FSM) (6.3.4.1) 334

DUAL: Feasible Successor (6.3.4.2) 335

DUAL: No Feasible Successor (6.3.4.3) 338

Implement EIGRP for IPv6 (6.4) 341

EIGRP for IPv6 (6.4.1) 341

EIGRP for IPv6 (6.4.1.1) 341

Compare EIGRP for IPv4 and IPv6 (6.4.1.2) 342

IPv6 Link-local Addresses (6.4.1.3) 344

Configure EIGRP for IPv6 (6.4.2) 345

EIGRP for IPv6 Network Topology (6.4.2.1) 345

Configuring IPv6 Link-local Addresses (6.4.2.2) 347

Configuring the EIGRP for IPv6 Routing Process (6.4.2.3) 349

The ipv6 eigrp Interface Command (6.4.2.4) 350

Verifying EIGRP for IPv6 (6.4.3) 352

IPv6 Neighbor Table (6.4.3.1) 352

The show ip protocols Command (6.4.3.2) 354

The EIGRP for IPv6 Routing Table (6.4.3.3) 355

Summary (6.5) 358

Practice 359

Check Your Understanding Questions 360

Chapter 7 EIGRP Tuning and Troubleshooting 365

Objectives 365

Key Terms 365

Introduction (7.0.1.1) 366

Tune EIGRP (7.1) 366

Automatic Summarization (7.1.1) 366

Network Topology (7.1.1.1) 367

EIGRP Automatic Summarization (7.1.1.2) 369

Configuring EIGRP Automatic Summarization (7.1.1.3) 371

Verifying Auto-Summary: show ip protocols (7.1.1.4) 372

Verifying Auto-Summary: Topology Table (7.1.1.5) 375

Verifying Auto-Summary: Routing Table (7.1.1.6) 376

Summary Route (7.1.1.7) 378

Summary Route (Cont.) (7.1.1.8) 379

Default Route Propagation (7.1.2) 380

Propagating a Default Static Route (7.1.2.1) 380

Verifying the Propagated Default Route (7.1.2.2) 382

EIGRP for IPv6: Default Route (7.1.2.3) 383

Fine-tuning EIGRP Interfaces (7.1.3) 384

EIGRP Bandwidth Utilization (7.1.3.1) 385

Hello and Hold Timers (7.1.3.2) 386

Load Balancing IPv4 (7.1.3.3) 388

Load Balancing IPv6 (7.1.3.4) 390

Troubleshoot EIGRP (7.2) 392

Components of Troubleshooting EIGRP (7.2.1) 392

Basic EIGRP Troubleshooting Commands (7.2.1.1) 392

Components (7.2.1.2) 394

Troubleshoot EIGRP Neighbor Issues (7.2.2) 397

Layer 3 Connectivity (7.2.2.1) 397

EIGRP Parameters (7.2.2.2) 398

EIGRP Interfaces (7.2.2.3) 399

Troubleshoot EIGRP Routing Table Issues (7.2.3) 401

Passive Interface (7.2.3.1) 401

Missing Network Statement (7.2.3.2) 403

Autosummarization (7.2.3.3) 405

Summary (7.3) 410

Practice 411

Check Your Understanding

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020