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IP Telephony Using CallManager Express Lab Portfolio

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Features

A hands-on approach to learning the basic principles of VoIP to build a voice-enabled network for the small-medium business  

  • Learn from hands-on labs designed for classroom use by instructors with proven success teaching IP Telephony
  • Understand basic topics through easy to read and understand instruction
  • Practice with both step-by-step and case study labs
  • Supplement any textbook used to teach CVoice or CallManager Express

  • Copyright 2007
  • Edition: 1st
  • Book
  • ISBN-10: 1-58713-176-5
  • ISBN-13: 978-1-58713-176-9
  • eBook
  • ISBN-10: 1-58713-244-3
  • ISBN-13: 978-1-58713-244-5

IP Telephony Using CallManager Express Lab Portfolio provides a hands-on approach to learning the basic principles of voice over IP (VoIP) to build a voice-enabled network for the small to medium-sized business.

As you work through the 51 labs in the book, you learn how to deploy a basic phone system using a CallManager Express-capable router. You install, configure, and customize Cisco® IP Phones to work in an IP Telephony environment as well as with traditional analog telephony devices.

Each chapter begins with an explanation of the converging technology used within that chapter’s labs and, where necessary, includes a refresher on routing and switching topics so that you can properly set up the labs. The collection of labs features clear objectives, equipment needs, alternative methods, and probing questions. Additionally, the book includes a command reference as one of the six supplemental appendixes.

All the material has been written and tested with students in a live classroom environment:

  • Labs enable you to deploy a progressively more layered VoIP environment as you complete the labs in each chapter.
  • Paper exercises help you work through and reinforce your understanding of fundamental topics such as dial plans, IP addressing, and dial peers.
  • Case Study labs present the material in scenarios that combine the methods learned in the previous chapters so that you apply your knowledge to a specific scenario or task. Pulling together various concepts simulates the real-world environment where things are rarely assigned one step at a time.

The Lab Portfolio can be used as a supplement to any textbook used to teach CVoice or CallManager Express. It can also be used as a standalone resource for anyone wanting to learn the basics of IP Telephony.

After completing all the exercises and hands-on labs in this book, you will know how VoIP works and be well prepared to configure the technology in a small to medium-sized business.

Use this Lab Portfolio with:

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

ISBN: 1-58705-180-X

Voice over IP Fundamentals, Second Edition

ISBN: 1-58705-257-1

This book is part of the Networking Technology Series from Cisco Press®, the only authorized publisher for Cisco Systems®.

Downloadable Sample Chapter

Download - 3 MB -- Chapter 3: Managing and Configuring Cisco VoIP Devices

Sample Pages

Download the sample pages (includes Chapter 3 and Index)

Table of Contents

Chapter 1              Traditional Phone and IP Telephony

Overview of Traditional Phone Networks

                Understanding Basic Analog Technologies

                More Connectivity

Lab 1-1: VoIP Ports

Lab 1-2: IP Telephony Terms

Lab 1-3: Installing Cisco CallManager Express (CME)

                Task 1: Configure the TFTP Server

                Task 2: Update and Install the Cisco CME IOS

Chapter 2              Router, Integrated Switch, and IP Phone Basic Configuration

Overview of VoIP Basic Configuration

                Basic Requirements for VoIP Implementation

                VLAN Review

                IP Phone Connectivity Options

                Special Commands for the Labs

Lab 2-1: Connecting the IP Phone to a Switch

                Task 1: Understand the Power Capability of Switches

                Task 2: Cable the IP Phone to an Inline Power Switch/Switch Module

                Task 3: Cable the IP Phone to a Noninline Power Switch/Switch Module

Lab 2-2: Resetting a Cisco IP Phone

                Task 1: Provide Power to the Switch

                Task 2: Reset the Cisco IP Phone

Lab 2-3: IP Addressing with IP Telephony

Lab 2-4: Configuring a Cisco CallManager Express-Capable Router and an

Integrated Switch

                Task 1: Select a Pod Number

                Task 2: Erase the Configuration from the Router and Switch Module

                Task 3: Perform Basic Router Configuration

                Task 4: Configure the Router Switch Module Ports

                Task 5: Verify VLAN Configuration

                Task 6: Save the Router Configuration

Lab 2-5: Configuring a Cisco CallManager Express-Capable Router with an

External Switch

                Task 1: Select a Pod Number

                Task 2: Erase the Router Configuration

                Task 3: Assign a Router Name and Cable

                Task 4: Configure Layer 3 Trunking

                Task 5: Configure the Routing Protocol

                Task 6: Erase the Switch

                Task 7: Assign a Switch Name

                Task 8: Configure Layer 3 Access to the Switch

                Task 9: Enable the Management VLAN

                Task 10: Configure a Switch Port as a Trunk Port

                Task 11: Create VLANs on the Switch

                Task 12: Test Connectivity Across the Trunk

                Task 13: Configure Switch Ports for IP Phones

Chapter 3              Managing and Configuring Cisco VoIP Devices

IP Telephony IP Addresses

                DHCP Option 150

                PC IP Addressing

                ephone-dn

                Cisco Network Assistant

Lab 3-1: Configuring VoIP Using the telephony-service setup Program

                Task 1: Configure the Cisco IP Phones Using the telephony-service setup Command

                Task 2: Verify Connectivity Between the Cisco IP Phones

                Task 3: Connect a PC to the Cisco IP Phone Port, and Verify the Configuration

                Task 4: Erase and Reboot the Router

Lab 3-2: Manually Configuring a CME Router for VoIP Phones

                Task 1: Configure a DHCP Pool for Cisco IP Phones

                Task 2: Verify and Optionally Load the Cisco Firmware File

                Task 3: Perform Basic Router Configuration for a Cisco IP Phone

                Task 4: Verify Cisco IP Phone Registration

                Task 5: Add Configuration for a Second Cisco IP Phone

Lab 3-3: Connecting a Second IP Phone Using the auto assign Command

                Task 1: Add a Second Cisco IP Phone by Using the auto assign Command

                Task 2: Connect and Verify the Phone Configuration

Lab 3-4: Using the Quick Configuration Tool to Set Up Cisco CME

                Task 1: Install the QCT Software

                Task 2: Configure the QCT Software

Lab 3-5: Using Cisco Network Assistant

                Task 1: Preconfigure the Router and Switch/Switch Module

                Task 2: Install the Cisco Network Assistant Software

                Task 3: Configure the Cisco Network Assistant Software

Chapter 4              Dial Plans and Dial Peers

Types of Dial Peers

Destination Patterns

Ports and Session Targets

Call Legs

Lab 4-1: Single-Router Dial Peer Exercise

Lab 4-2: Single-Router Wildcard Dial Peer Exercise

                Destination Pattern Wildcard Digits

Lab 4-3: Two-Router Wildcard Dial Peer Exercise

Lab 4-4: Four-Router Wildcard Dial Peer Exercise

Lab 4-5: Complex Two-Router Wildcard Dial Peer Exercise

Chapter 5              Configuring VoIP Ports

FXS and FXO Interfaces

T1 Interfaces

Lab 5-1: Configuring FXS Connectivity

                Task 1: Verify FXS Capability

                Task 2: Connect and Configure the Analog Phone

Lab 5-2: Configuring FX0 Connectivity

                Task 1: Configure the FXO Interface

                Task 2: Configure the Dial Peer

                Task 3: Verify FXO Connectivity

Lab 5-3: Configuring T1/PRI Connectivity

                Task 1: Verify That the Router Has T1 Capability

                Task 2: Configure the ISDN Switch Type

                Task 3: Configure the T1 Controller

                Task 4: Configure the Dial Peers

                Task 5: Test Connectivity

Chapter 6              Digit Manipulation

Digit Stripping and Prefixes

Forward Digits

Number Expansion

Translation Rules

                Using the translation-rule Command

                Number Slice

Lab 6-1: Translation Rule Exercise 1

                Task 1: Complete Table 6-6

Lab 6-2: Translation Rule Exercise 2

                Task 1: Complete Table 6-7

                Task 2: Verify the Translation Rules in Table 6-7

                Task 3: Complete Table 6-8

                Task 4: Verify the Translation Rules in Table 6-8

Lab 6-3: Configure Translation Rules for the Help Desk

                Task 1: Verify Phone Connectivity

                Task 2: Configure Translation Rules for the Help Desk

Lab 6-4: Configure Translation Rules for 1-800 Numbers

                Task 1: Verify Phone Connectivity

                Task 2: Configure and Test the Second FXS Port

                Task 3: Configure a Translation Rule for 1-800 Numbers

Lab 6-5: Testing and Troubleshooting Translation Rules

                Task 1: Verify Phone Connectivity

                Task 2: Test Translation Rules

                Task 3: Debug Translation Rules

Chapter 7              Configuring Inter-Pod Connectivity

Digit Manipulation

Class of Restriction (COR)

Lab 7-1: Configuring T1/PRI Connectivity Between Two Pods

                Task 1: Verify Connectivity Between Phones

                Task 2: Verify Inter-Router Connectivity

                Task 3: Verify Cisco IP Phone Connectivity Between Sites

Lab 7-2: Configuring COR

                Task 1: Configure COR Parameters

                Task 2: Apply the COR with a Dial Peer or Directory Number

                Task 3: Test the COR

Lab 7-3: Configuring Inter-Pod Serial Connectivity

                Task 1: Configure Serial Interface Connectivity

                Task 2: Configure the Dial Peer

                Task 3: Test the Configuration

                Task 4: Reconfigure the Codec

Chapter 8              GUI and IOS Intermediate Administration

Web Administrators

Phone User Accounts

ephone Versus ephone-dn

Blind Transfers and Consultative Transfers

Call Park

System Message

Intercom Feature

Paging Group

Modifying the Customer Administrator Account with XML

Lab 8-1: Configure the GUI for the System Administrator

                Task 1: Install the GUI Cisco IOS Files

                Task 2: Configure the GUI Interface

                Task 3: Configure a Speed Dial

                Task 4: Configure the System Time

Lab 8-2: Configure the GUI for the Customer Administrator

                Task 1: Create a Customer GUI Administrator

                Task 2: Review Changes to the Router Configuration

                Task 3: Test the New Account

                Task 4: Optionally, Modify the New Account

                Task 5: Optionally, Test the Modified Account

Lab 8-3: Configure the GUI for the Phone User

                Task 1: Create a Phone User Account

                Task 2: Manage the IP Phone Using a Phone User Account

Lab 8-4: Configure Call Transfer and Call Forward

                Task 1: Configure Call Transfer and Call Forward

                Task 2: Examine Call Forward Features

Lab 8-5: Configure and Use Call Park

                Task 1: Configure the CME Router for Call Park

                Task 2: Test the Call Park Feature

Lab 8-6: Customize the IP Phone

                Task 1: Customize the IP Phone Display

                Task 2: Reset and Verify the Phone Display

                Task 3: Perform More GUI Customization

Lab 8-7: Configure the Intercom Feature

                Task 1: Configure the Intercom

                Task 2: Test the Intercom Configuration

Lab 8-8: Configure a Dialable Intercom

                Task 1: Configure the Dialable Intercom

                Task 2: Test the Dialable Intercom

Lab 8-9: Configure Paging Groups

                Task 1: Configure the Paging Groups

                Task 2: Test the Paging Groups

                Task 3: Configure a Combined Paging Group

                Task 4: Test the Combined Paging Group

Chapter 9              H.323

Intersite VoIP

                H.323

                MGCP

                SIP

A More In-Depth Look at H.323

                Gatekeeper and Gateway

                E.164 Number Registration

                H.323 Gatekeeper Configuration

                H.323 Gateway Configuration

Lab 9-1: Simple H.323 Between Two Pods

                Task 1: Verify Connectivity

                Task 2: Configure and Test the Routers for Serial Connectivity

                Task 3: Configure a Loopback Interface and Routing

                Task 4: Configure the H.323 Dial Peers

                Task 5: Test the Dial Peers

Lab 9-2: H.323 with a Gatekeeper and Analog Phones

                Task 1: Verify the IOS Version

                Task 2: Configure Inter-Router Connectivity

                Task 3: Configure the Gatekeeper

                Task 4: Configure the Gateway Portion of the Gatekeeper

                Task 5: Configure the Gateway Router

                Task 6: Configure the FXS Dial Peers

                Task 7: Configure the VoIP Dial Peers

                Task 8: Test H.323 Connectivity

Lab 9-3: H.323 with Analog and IP Phones

                Task 1: Verify Analog Phone Connectivity

                Task 2: Configure IP Phone Connectivity on the Gatekeeper

                Task 3: Configure IP Phone Connectivity on the Gateway

                Task 4: Configure and Test the Gatekeeper for IP Connectivity

                Task 5: Manually Register the IP Phone with the Gatekeeper

Chapter 10            VoIP Quality of Service and Security

Overview of VoIP Quality of Service

                Switch Quality of Service

                NBAR

Overview of VoIP Security

                Common Router Security Techniques

                VoIP Router Security Techniques

Lab 10-1: Configuring AutoQoS on a Router Using an Integrated Switch

Module

                Task 1: Verify Default QoS Switch Module Settings

                Task 2: Enable AutoQoS

                Task 3: Verify AutoQoS Settings

                Task 4: Modify and Verify AutoQoS Parameters

                Task 5: Remove AutoQoS

Lab 10-2: Configuring AutoQoS on a Router and External 3550+ Switch

                Task 1: Verify Default QoS Switch Module Settings

                Task 2: Enable AutoQoS on the Router

                Task 3: Verify AutoQoS Settings

                Task 4: Enable AutoQoS on the Switch

                Task 5: Modify and Verify AutoQoS Parameters

                Task 6: Remove AutoQoS

Lab 10-3: Using NBAR

                Task 1: Verify IP Phone Connectivity

                Task 2: Enable NBAR

                Task 3: Verify the Effects of NBAR

                Task 4: Remove NBAR

Lab 10-4: VoIP Security Measures

                Task 1: Verify Phone, PC, and Router Connectivity

                Task 2: Restrict Phone Registration

                Task 3: Protect and Test GUI Management

                Task 4: Configure IP Phone Activity Monitoring

                Task 5: Prevent Toll Fraud

Chapter 11            Unity Express

Overview of Unity Express Configuration

                Voice Mail

                SIP

                MWI

                Business Hours Schedule

                Night Service Bell

Lab 11-1: Accessing Unity Express for the First Time

                Task 1: Verify Connectivity and Installed Files

                Task 2: Configure the Router for Unity Express

                Task 3: Choose Options in the Initial Configuration Dialog

                Task 4: Configure Basic Unity Express Components

                Task 5: Test Voice Mail

Lab 11-2: Configuring Unity Express from a Web Interface

                Task 1: Verify Phone and PC Connectivity

                Task 2: Prepare the Router and Unity Express for Web Access

                Task 3: Configure Voice Mail Using the Web Interface

                Task 4: Test Voice Mail

                Task 5: Configure and Test the MWI

Lab 11-3: Configuring Business Hours and Night Service Bell Features

                Task 1: Verify IP Phone and PC Connectivity

                Task 2: Configure the Business Hours Settings

                Task 3: Verify the Business Hours Settings

                Task 4: Configure the Night Service Bell

                Task 5: Test the Night Service Bell

Chapter 12            Case Studies

Case Study 12-1: Configuring Cisco CallManager Express Connectivity Between

Two Pods

                Task 1: Create a New IP Addressing Scheme

                Task 2: Create a New Five-Digit Dial Plan

                Task 3: Build and Configure a Two-Router Voice Network with CME

                Task 4: Configure an Analog Phone on Each Router

                Task 5: Verify IP Phone and Analog Phone Connectivity

Case Study 12-2: Elementary School (Multiple CMEs)

Case Study 12-3: IT Company

1765_fm.qxd 11/15/06 6:14 PM Page x

Appendix A Reference Tables

Appendix B Command Reference

Appendix C Installing a Unity Express AIM in a 2811 Router

Appendix D Configuring the Adtran Dial Plan

Appendix E Resetting 7970 Cisco IP Phones

Appendix F Configuring Cisco IP Communicator

1587131765TOC111606

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