Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)

By Dennis Hartmann
Published May 15, 2008 by Cisco Press.

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Copyright 2008
Edition: 1st

eBook
ISBN-10: 1-58705-773-5
ISBN-13: 978-1-58705-773-1

Foundation learning for CIPT1 exam 642-446

Dennis Hartmann, CCIE® No. 15651

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.

This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.

Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

Understand Cisco Unified Communications Manager architecture and components
Evaluate Cisco Unified Communications Manager deployment models
Install, upgrade, and administer Cisco Unified Communications Manager

Apply network configuration, NTP, and DHCP configuration options
Configure and manage user accounts
Deploy various Cisco Unified IP Phones

Configure Catalyst® switches for power over Ethernet and voice VLAN requirements
Harden IP Phones to mitigate security risks
Configure Media Gateway Control Protocol (MGCP) gateways
Configure dial plans, call routing, and digit manipulation
Deploy various media resources and user features

Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager
Configure video-enabled IP Phones

This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

Category: Cisco Unified Communications Manager 6

Covers: CIPT1 exam 642-446

$65.00 USA / $72.00 CAN

Foreword xix

Introduction xx

Chapter 1--Cisco Unified Communications Manager Architecture 3

Chapter Objectives 3

CUCM Overview 4

Cisco UC Solution Components 4

Cisco UC Network 7

CUCM Functions 8

CUCM Signaling and Media Paths 10

Example: Basic IP Telephony Call 10

CUCM Hardware, Software, and Clustering 11

CUCM Cluster 13

Cisco 7800 Series Media Convergence Servers 14

Cisco UC Operating System 14

Cisco UC Database 15

Static Configuration Data 15

User-Facing Features 15

Database Access Control 17

CUCM Licensing 18

License File Request Process 21

Obtaining Additional Licenses 22

Licensing Components 22

Calculating License Units 25

License Unit Reporting 25

Chapter Summary 27

Review Questions 28

Chapter 2--Deployment Models 33

Chapter Objectives 33

CUCM: Single-Site Deployment 34

Multisite WAN with Centralized Call Processing 36

Multisite Deployment with Distributed Call Processing 39

Benefits 42

Best Practices 42

Clustering over the IP WAN 43

CUCM Call-Processing Redundancy 45

Chapter Summary 48

Review Questions 49

Chapter 3--Installation and Upgrade 53

Chapter Objectives 53

CUCM Installation and Upgrade Overview 53

CUCM Installation and Upgrade Options 54

Basic Install 54

Upgrade During Install 55

Windows Upgrade 55

5.x or Later Upgrade 55

Upgrade Methods 55

Installation Disc 56

Hardware Configuration 56

Basic Installation (Installation DVD) 56

Important Configuration Information 57

Installation Procedures for Basic Install 61

Basic Installation (Preinstalled) 62

Upgrade During Install 63

Windows Upgrade 66

CUCM 5.x and 6.x Upgrades 67

Dual Partitions 68

Chapter Summary 68

Review Questions 69

Chapter 4--Administration 71

Chapter Objectives 71

CUCM User Interface Options 72

CUCM User Options Interface 73

CUCM Administration Interface 75

Cisco Unified Serviceability Interface 76

Disaster Recovery System 78

Operating System Administration 79

Command-Line Interface 81

Chapter Summary 82

Review Questions 83

Chapter 5--Initial Configuration Settings 87

Chapter Objectives 87

CUCM Initial Configuration 88

Network Components 88

Network Time Protocol 88

Dynamic Host Configuration Protocol 89

Trivial File Transfer Protocol 89

Domain Name System 89

NTP and DHCP Considerations 90

DHCP 92

DNS 94

Network and Feature Services 97

Network Services 98

Feature Services 98

Service Activation 99

Control Center 99

Global Server Settings 100

Enterprise Parameters 100

Service Parameters 104

Chapter Summary 107

Review Questions 108

Chapter 6--Managing User Accounts 113

Chapter Objectives 113

CUCM User Accounts 113

User Account Types 114

User Privileges 115

User Management 118

Managing User Accounts 119

Lightweight Directory Access Protocol 125

LDAPv3 Integration 126

LDAPv3 Synchronization 127

Synchronization Agreements 128

Synchronization Search Base 129

Synchronization Best Practices 131

LDAPv3 Synchronization Configuration 132

LDAPv3 Authentication 134

LDAPv3 Authentication Configuration 137

Chapter Summary 138

Review Questions 138

Chapter 7--Endpoints 143

Chapter Objectives 143

CUCM Endpoints 144

Endpoint Features 145

Cisco IP Phone Models 147

Entry-Level Cisco IP Phones 147

Midrange Cisco IP Phones 148

High-End Cisco IP Phones 148

Other Cisco IP Phones 149

Cisco IP Phones: Boot Sequence 151

H.323 Endpoint Support 155

SIP Third-Party IP Phone Support in CUCM 157

SIP Third-Party Authentication 159

Chapter Summary 161

Review Questions 161

Chapter 8--Cisco Catalyst Switches 165

Chapter Objectives 165

Cisco LAN Switches 166

Providing Power to Cisco IP Phones 167

Cisco Prestandard Power over Ethernet Device Detection 169

IEEE 802.3af Device Detection 169

Voice VLAN Support on Cisco IP Phones 171

Single VLAN Access Port 173

Multi-VLAN Access Port 174

802.1q Trunk Port 175

Native Cisco IOS VLAN Configuration 176

CatOS VLAN Configuration 178

Chapter Summary 180

Review Questions 180

Chapter 9--CUCM Configuration 185

Chapter Objectives 185

Endpoint Configuration Tools and Elements Overview 186

Endpoint Basic Configuration Elements 187

Device Pool 187

Phone Network Time Protocol Reference 189

Date/Time Groups 190

Cisco Unified CM Group 191

Regions 192

Locations 193

Phone Security Profile 194

Device Settings 195

Device Defaults 196

Phone Button Template 197

Softkey Template 198

SIP Profile 199

Common Phone Profiles 200

Phone Configuration Element Relationship 201

IP Phone Auto Registration 202

Auto-Registration Configuration 204

Bulk Administration Tool and Tool for AutoRegistered Phone Support 206

Tool for Auto-Registered Phone Support 207

TAPS: Phone Insert Process 207

Bulk Administration Tool 208

Bulk Provisioning Service 209

Phone Template 209

Line Template 210

CSV File Upload 211

Phone Validation 212

Inserting IP Phones into the CUCM Database 213

Manual Configuration 214

Endpoint Registration Verification 217

Third-Party SIP Phone Configuration 218

Hardening Cisco IP Phones 221

PC Port 222

Settings Access 222

Cisco IP Phones Web Services 222

Gratuitous Address Resolution Protocol 223

PC Voice VLAN Access 225

Chapter Summary 227

References 227

Review Questions 228

Chapter 10--Configuring Voice Gateways 231

Chapter Objectives 231

Media Gateway Control Protocol Gateways 231

Endpoint Identifiers 232

MGCP Gateway Support 234

MGCP Configuration Server 236

Q.931 Backhaul 237

MGCP Gateway Configuration: CUCM 237

MGCP Gateway Configuration: Cisco IOS Configuration 242

MGCP Gateway: Registration Verification 245

Chapter Summary 246

References 247

Review Questions 247

Chapter 11--Call Routing Components 251

Chapter Objectives 251

Endpoint Addressing 251

Uniform On-Net Dial Plan Example 253

Call Routing 255

Call Routing Table Entries 257

Route Patterns 257

Route-Pattern Examples 259

Digit Analysis 260

Digit Forwarding 264

SCCP Phones: User Input 265

SIP Phones: User Input 266

Type A SIP Phones: No Dial Rules 266

Type A SIP Phones: Dial Rules 267

Type B SIP Phones: No Dial Rules 268

Type B SIP Phones: Dial Rules 269

CUCM Path Selection 269

Path-Selection Elements 270

Path-Selection Configuration 270

Route Group 271

Route List 272

Route Filters 276

Call Classification 278

Chapter Summary 279

References 279

Review Questions 280

Chapter 12--Digit Manipulation 283

Chapter Objectives 283

CUCM Digit Manipulation 284

CUCM Digit Manipulation Overview 284

External Phone Number Mask 287

CUCM Digit Prefix and Stripping 288

CUCM Transformation Masks 291

Translation Patterns 293

Significant Digits 297

Transformation Examples 298

Chapter Summary 300

Review Questions 301

Chapter 13--Calling Privileges 305

Chapter Objectives 305

Calling Privileges 306

Partitions and Calling Search Spaces 307

Time-of-Day Call Routing 319

Client Matter Codes and Forced Authorization Codes 323

Class of Service Approaches 327

911 and Vanity Numbers 331

Private Line Automatic Ringdown 333

Chapter Summary 334

Review Questions 335

Chapter 14--Call Coverage 339

Chapter Objectives 339

Call Coverage 340

Call Hunting 342

Call-Hunting Options and Distribution Algorithms 346

Call-Hunting Flow 348

Call-Hunting Configuration 350

Chapter Summary 361

Review Questions 362

Chapter 15--Media Resources 367

Chapter Objectives 367

Media Resources 367

Media Resource Support 369

Conferencing 374

Cisco Conference Bridge Hardware 376

Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1) 376

Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers) 376

Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT) 377

Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 Series, and 3800 Series Routers) 377

Conferencing Media Resource Configuration 379

Meet-Me Conference Configuration 387

Music on Hold 388

MoH Configuration 391

Annunciator 396

Media Resource Access Control 398

Chapter Summary 402

Review Questions 403

Chapter 16--User Features 407

Chapter Objectives 407

Call Park 407

Call Pickup 411

Call-Pickup Example 411

Group Pickup Example 411

Hold Reversion 414

Do Not Disturb 416

Intercom 418

Call Back 422

Example: Cisco Call Back 422

Barge and Privacy 423

User Web Pages 427

IP Phone Services 429

Guidelines and Tips 429

Chapter Summary 430

Review Questions 431

Chapter 17--Presence-Enabled Speed Dials and Lists 435

Chapter Objectives 435

Presence 436

Presence Support in CUCM 436

Presence Configuration 439

Presence Policies 442

Presence Policy Configuration 446

Chapter Summary 450

References 450

Review Questions 451

Chapter 18--Voice-Mail System Integration 455

Chapter Objectives 455

Cisco Unity Overview 455

Voice-Mail Integration 459

Call Routing to Cisco Unity 461

Outside Calls 461

Subscriber Call Flow 463

Calls Forwarded to Voice Mail 465

Accessing Messages 466

Configuration for Cisco Unity Integration 467

Integrating CUCM with a Cisco Unity Voice-Mail System 471

Creating MWI 472

Adding Voice-Mail Ports 472

Adding a Line Group 473

Adding a Hunt List 475

Adding a Hunt Pilot 476

Configuring a Voice-Mail Pilot 477

Configuring a Voice-Mail Profile 477

Phone Configuration for Voice-Mail Usage 478

Cisco Unity Configuration 479

Cisco Unity Subscriber Configuration 484

Chapter Summary 485

References 486

Review Questions 486

Chapter 19--Cisco Unified Video Advantage 489

Chapter Objectives 489

CUVA Overview 489

CUVA Communication Flows 491

CUCM Configuration 494

CUVA Installation 498

CUVA Verification Tools 500

Chapter Summary 502

References 503

Review Questions 503

Appendix A--Answers to Review Questions 507

TOC, 1587054833, 5/6/2008

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