Cisco Internet Applications and Solutions Self-Study Guide: Cisco Internet Solutions Specialist

Research, build, deploy, and support e-business strategies and solutions

• Identify and deploy customer-care, e-commerce, and e-learning Internet solutions
• Master Web-appropriate application design
• Recommend appropriate supply- chain management processes
• Choose among prevailing models for development, sourcing, and applications integration
• Conduct a needs assessment to determine project schedules and metrics
• Make build-or-buy decisions confidently for overall business success
• Manage and support critical application performance, including systems monitoring, version control, software distribution, and application functionality
• Monitor and control remote workstation and server resources in a distributed network

The worldwide leader in networking for the Internet, Cisco Systems(r) has used the Internet to transform and integrate its core processes and culture. The results have been dramatic: 90 percent of customer orders taken online, over 82 percent of support calls resolved over the Internet, increased customer satisfaction, and a financial benefit of almost $1.7 billion in FY 2001.

Cisco Internet Applications and Solutions Self-Study Guide is a helpful preparatory tool for the Applications Essentials and Solutions exams, two of the three exams required to achieve the Cisco Internet Solutions Specialist focused designation. As businesses today accelerate their interest in Web-based customer care, e-commerce, e-learning, and other online solutions, they have a pressing need for professionals who can bridge the gap between applications and network operations. After using Cisco Internet Applications and Solutions Self-Study Guide to understand best practices, appropriate models, and proven approaches to Web-based application design, you will be well equipped to create and support a functionally rich applications infrastructure. By taking you step-by-step through application design, development, deployment, and management, this book enables you to lead the way for companies poised at the cutting edge of e-business initiatives.

Optimize your study time with review questions at the close of each chapter that assess your knowledge of the material. Walk through practical scenarios with "Applied Solutions" sections, provided within each chapter. Review real-world applications of book concepts with an entire chapter of case studies. Finally, test your e-business savvy with two practice exams, which together offer more than 150 questions and a complete opportunity to ensure overall comprehension. This book supplements training and hands-on knowledge required to obtain and retain the knowledge vital for passing the Applications Essentials and Solutions exams, as required to achieve the Cisco Internet Solutions Specialist focused certification.

Cisco Internet Applications and Solutions Self-Study Guide is part of a recommended study program from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study and exam preparation guides from Cisco Press. To find out more about instructor-led, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit: www.cisco.com/go/training.

Online Sample Chapter

Cisco Internet Solutions Specialist Study Guide: Application Requirements

Table of Contents

I. INTRODUCTION.

About Cisco Training and Certifications. CISS Program Features. CISS Program Goal. CISS Course Format. CISS Applications Essentials. CISS Solutions. CISS Exams. CISS Features and Benefits of Certification. How to Use This Book. CISS and This Study Guide. Cisco iQ Program Overview. Cisco iQ Web Site. Summary.

Centralized Computing Model. Distributed Computing Model. Peer-to-Peer Applications. Distributed Applications. Client/Server Architecture. Web-Based Applications. Components of Business Transactions. Database Systems. Transactions. Object-Oriented Design. Object-Oriented Programming. Data Modeling. System Enablers. Hardware Drivers. Summary. Review Questions.

II. APPLICATIONS ENGINEERING.

Activities Performed by a CISS. CISS Roles in an Internet Business Solution Project. Typical Activities a CISS Performs. Focus on Testing. Business Modeling and Requirements Phase. Inputs to the Business Modeling and Requirements Phase. Outputs from the Business Modeling and Requirements Phase. Issues of the Business Modeling and Requirements Phase. Responsibilities During the Business Modeling and Requirements Phase. Techniques and Tools for the Business Modeling and Requirements Phase. Introduction to Tools. Analysis and Design Phase. Inputs to the Analysis and Design Phase. Outputs from the Analysis and Design Phase. Issues of the Analysis and Design Phase. Responsibilities During the Analysis and Design Phase. Techniques and Tools for the Analysis and Design Phase. Development Phase. Inputs to the Development Phase. Outputs from the Development Phase. Issues of the Development Phase. Responsibilities During the Development Phase. Techniques and Tools for the Development Phase. Application Development Tools. Test Phase. Inputs to the Test Phase. Outputs from the Test Phase. Issues of the Test Phase. Responsibilities During the Test Phase. Types of Testing. Implementation Phase. Inputs to the Implementation Phase. Outputs from the Implementation Phase. Issues of the Implementation Phase. Responsibilities During the Implementation Phase. Techniques and Tools for the Implementation Phase. Maintenance Phase. Inputs to the Maintenance Phase. Outputs from the Maintenance Phase. Issues of the Maintenance Phase. Responsibilities During the Maintenance Phase. Techniques and Tools for the Maintenance Phase. Basic Development Lifecycle Model. Continued Discussion of Lifecycle Models. Input Differences Among the Lifecycle Models. Key Outputs of the Lifecycle Models. Summary. Review Questions. Applied Solutions. Scenario 1: Prototype Model. Scenario 2: Y2K and Y2038 Bugs. Scenario 3: User Load Testing.

Basic Application Requirements. Security. Reliability. Availability. Scalability. Performance. Manageability. Integration Concepts. Risk Factors. Preplanning for Successful Application Integration. Middleware. Enterprise Resource Planning. Summary. Review Questions. Applied Solutions. Scenario: e-commerce Web Site Requirements.

Insourcing. Core Business Definition. Insourcing Resource Requirements. Insourcing Risk Factors. Insourcing Security Issues. Insourcing Delivery Accountability. Advantages of Insourcing. Disadvantages of Insourcing. Management of Team Selection and Training When Using Insourcing. Outsourcing. Context Business Definition. Evolution of Application Outsourcing. Outsourcing Resource Requirements. Outsourcing Risk Factors. Outsourcing Security Issues. Outsourcing Delivery Accountability. Advantages of Outsourcing. Disadvantages of Outsourcing. Management of Team Selection and Training When Using Outsourcing. Application Service Provider Outsourcing. Technological Reasons for ASP Demand. Business Reasons for ASP Demand. Features of an ASP. Applications Typically Provided by ASPs. ASP Resource Requirements. Employee Cost Reductions. Minimum ASP Resource Requirements. ASP Risk Factors. ASP Delivery Accountability. Advantages of an ASP. Disadvantages of an ASP. Network Implications of Sourcing Decisions. Network Development Issues. Network Security Issues. Summary. Review Questions. Applied Solutions. Scenario 1: Outsourced Database. Scenario 2: Internet Catalog.

Internet-Based Customer Care. Need for Internet-Based Customer Care. Advantages of Internet-Based Customer Care. Internet-Based Customer Care Components. Internet-Based Customer Care Lifecycle. Elements of Internet-Based Customer Care. Internet-Based Workforce Optimization. Using Workforce Optimization in Functional Areas. Advantages of Workforce Optimization. Workforce Optimization Components. Tools for Implementing a Solution. Elements of Internet-Based Workforce Optimization. Internet-Based Supply Chain Management. Supply Chain Management Focus. Advantages of Supply Chain Management. Supply Chain Management Implementation. Elements of Supply Chain Management. e-learning and e-publishing Systems. Advantages of e-learning and e-publishing. e-learning and e-publishing Components. Requirements of e-learning and e-publishing. Network Designs for e-learning and e-publishing. Summary. Review Questions. Applied Solutions. Scenario 1: Finance Industry. Scenario 2: Pharmaceutical Industry . Scenario 3: Retail Business. Scenario 4: Entertainment Business.

III. APPLICATION MANAGEMENT AND SUPPORT.

Application and System Management Overview. Participants in xSP Business. Application and System Management Benefits. FCAPS Model. Elements of Application and System Management. Simple Network Management Protocol-Based Solutions. Desktop Management Interface. Object Management Architecture. How Management Data Is Collected. Processes for Managing Systems. Key Facts About Application Management. Key Factors of Application Management. Individuals Involved in Application Distribution and Configuration. Application Configuration Management. Application Performance Management. Key Facts About System Management. Key Responsibilities of System Administrators. Classes of System Management. Overview of Key System Management Tools. Practice of System Management. Summary. Review Questions. Applied Solutions. Scenario 1: Network and System Management. Scenario 2: Application Management.

IV. CISS CASE STUDIES.

Case Study 1: e-business. Objectives for e-business. Scenario for e-business. Assignment I for e-business. Answer to Assignment I for e-business. Assignment II for e-business. Proposed Answers to Assignment II for e-business. Case Study 2: Application Architecture Design. Objectives for Application Architecture Design. Scenario I for Application Architecture Design. Assignment I for Application Architecture Design. Answer to Assignment I for Application Architecture Design. Scenario II for Application Architecture Design. Assignment II for Application Architecture Design. Answer to Assignment II for Application Architecture Design. Case Study 3: Network Design. Objectives for Network Design. Scenario for Network Design. Assignment for Network Design. Answers for Assignment in Network Design. Case Study 4: Testing. Objectives for Testing. Load Test Scenario. Assignment I Load Test Scenario. Answers to Assignment I for Load Test Scenario. Changes Made to the Load Testing Scenario. Assignment II of the Load Testing Scenario. Answers to Assignment II of the Load Test Scenario. Security Test Scenario. Assignment for Security Test Scenario. Answers to Assignment for the Security Test Scenario. Case Study 5: Supply Chain Management. Objectives for Supply Chain Management. Scenario for Supply Chain Management. Assignment I for Supply Chain Management. Answers to Assignment I for Supply Chain Management. Assignment II for Supply Chain Management. Answers to Assignment II for Supply Chain Management. Security Exercise Scenario for Supply Chain Management. Assignment for Security in Supply Chain Management. Answers to Assignment on Security for Supply Chain Management. Summary.

V. CISS EXAMS.

Exam Description. Exam Topics. Sample Exam Questions.

Exam Description. Exam Topics. Sample Exam Questions.

VI. APPENDIXES.

Chapter 2. Chapter 3. Chapter 4. Chapter 5. Chapter 6. Chapter 7.

Index

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