CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, 2nd Edition
- By Jason Ball
- Published Nov 10, 2023 by Cisco Press. Part of the Official Cert Guide series.
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- Copyright 2024
- Dimensions: 7-3/8" x 9-1/8"
- Pages: 992
- Edition: 2nd
- Book
- ISBN-10: 0-13-820094-7
- ISBN-13: 978-0-13-820094-7
Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the CCNP and CCIE CLCOR 350-801 exam.
Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, Second Edition, helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Expert author Jason Ball shares preparation hints and test-taking tips, helping you identify areas of weakness, and improve both your conceptual knowledge and hands-on skills.
This complete study package includes
A test-preparation routine proven to help you pass the exam
Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
Exam Topic lists that make referencing easy
Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
An online Flash Cards application to help you drill on Key Terms by chapter
A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
Study plan suggestions and templates to help you organize and optimize your study time
This official study guide helps you master all the topics on the CCNP and CCIE Collaboration Core CLCOR exam, including
Infrastructure and design
Protocols, codecs, and endpoints
Cisco IOS XE Gateway and Media resources
Call control
QoS
Collaboration applications
Webex Calling and the Webex App
CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide Premium Edition eBook and Practice Test, Second Edition
The exciting new CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide Premium Edition eBook and Practice Test, Second Edition, is a digital-only certification preparation product combining an eBook with enhanced Pearson Test Prep practice test. The Premium Edition eBook and Practice Test contains the following items:
- The CCNP CLCOR 350-801 Premium Edition Practice Test, including four full practice exams and enhanced practice test features
- PDF and EPUB formats of the CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, Second Edition, from Cisco Press, which are accessible via your PC, tablet, and smartphone
About the Premium Edition Practice Test
This Premium Edition contains an enhanced version of the Pearson Test Prep practice test software with four full practice exams. In addition, it contains all the chapter-opening assessment questions from the book. This integrated learning package
- Enables you to focus on individual topic areas or take complete, timed exams
- Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions
- Provides unique sets of exam-realistic practice questions
- Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most
Pearson Test Prep online system requirements:
Browsers: Microsoft Edge 90 and above, Chrome version 105 and above, and Safari version 13 and above.
Devices: Desktop and laptop computers, tablets running Android v10.0 and above or iPad OS v14 and above, smartphones running Android v10.0 and above or iOS v14 and above with a minimum screen size of 4.7". Internet access required.
Pearson Test Prep offline system requirements:
Windows 11, Windows 10, Windows 8.1; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases
About the Premium Edition eBook
Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the CCNP and CCIE CLCOR 350-801 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, Second Edition, helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Expert author Jason Ball shares preparation hints and test-taking tips, helping you identify areas of weakness, and improve both your conceptual knowledge and hands-on skills.
This complete study package includes:
- A test-preparation routine proven to help you pass the exam
- Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
- Exam Topic lists that make referencing easy
- Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
- The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
- An online Flash Cards application to help you drill on Key Terms by chapter
- A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
- Study plan suggestions and templates to help you organize and optimize your study time
Content Update Program:
This fully updated second edition includes the latest topics and additional information covering changes to the latest CLCOR 350-801 exam. Visit ciscopress.com/newcerts for information on annual digital updates for this book that align to Cisco exam blueprint version changes.
This official study guide helps you master all the topics on the CCNP/CCIE Collaboration Core CLCOR exam, including
- Infrastructure and design
- Protocols, codecs, and endpoints
- Cisco IOS XE Gateway and Media resources
- Call control
- QoS
- Collaboration applications
- Webex Calling and the Webex App
Companion Website:
The companion website contains more than 200 unique practice exam questions, practice exercises, a study planner, and online flash cards.
Online Sample Chapter
Sample Pages
Download the sample pages (includes Chapter 24)
Table of Contents
Introduction xxxiv
Part I AV Fundamentals 3
Chapter 1 Introduction to Collaboration 4
Do I Know This Already? Quiz 4
Foundation Topics 6
Audio Communication 6
Video Communication 8
Unified Communication 10
Driving Change in the Industry 11
Exam Preparation Tasks 13
Review All Key Topics 13
Define Key Terms 14
Q&A 14
Chapter 2 Audio Basics 16
Do I Know This Already? Quiz 17
Foundation Topics 19
Basic Understanding of Sound 19
Analog vs. Digital Signals 23
ITU Audio Encoding Formats 27
Exam Preparation Tasks 30
Review All Key Topics 30
Define Key Terms 30
Q&A 30
Chapter 3 Video Basics 32
Do I Know This Already? Quiz 33
Foundation Topics 35
Basic Understanding of Light 35
Capturing and Cameras 39
Standard Video Codecs 45
Video Container Formats and Codecs 47
Exam Preparation Tasks 49
Review All Key Topics 50
Define Key Terms 50
Q&A 50
Chapter 4 Collaboration Endpoint Components and Environment 52
Do I Know This Already? Quiz 53
Foundation Topics 55
Physical Components 55
Sound Behavior 57
Light Behavior 70
Exam Preparation Tasks 81
Review All Key Topics 81
Define Key Terms 82
Q&A 82
Chapter 5 Communication Protocols 84
Do I Know This Already? Quiz 85
Foundation Topics 88
PSTN Communication 88
H.323 Communication 91
SIP Communication 95
NAT and Firewall Traversal Solutions 102
Exam Preparation Tasks 109
Review All Key Topics 109
Define Key Terms 110
Q&A 110
Chapter 6 Cisco Solution for Converged Collaboration 112
Do I Know This Already? Quiz 114
Foundation Topics 116
Introduction to Cisco Endpoints 116
Introduction to Cisco Call Control 119
Introduction to Cisco Applications 126
Designing a Cisco Collaboration Solution 130
Exam Preparation Tasks 146
Review All Key Topics 146
Define Key Terms 147
Command Reference to Check Your Memory 148
Q&A 148
Part II Endpoints 151
Chapter 7 Cisco Unified Communications Phones 152
Do I Know This Already? Quiz 152
Foundation Topics 154
7800 Series Phones 154
8800 Series Phones 157
Software Versions for Phones 160
Exam Preparation Tasks 161
Review All Key Topics 161
Define Key Terms 162
Q&A 162
Chapter 8 Cisco Telepresence Endpoints 164
Do I Know This Already? Quiz 165
Foundation Topics 167
CE Software 167
DX Series 171
SX Series 172
MX Series 176
Webex Series 179
Webex Desk Series Endpoints 189
Exam Preparation Tasks 192
Review All Key Topics 192
Define Key Terms 193
Q&A 193
Chapter 9 Endpoint Registration 194
Do I Know This Already? Quiz 195
Foundation Topics 197
SIP Registration to the Cisco Unified Communications Manager 197
SIP Registration to Expressway Core 218
H.323 Registration to the Expressway Core 225
Exam Preparation Tasks 229
Review All Key Topics 229
Define Key Terms 230
Command Reference to Check Your Memory 230
Q&A 232
Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 234
Do I Know This Already? Quiz 235
Foundation Topics 237
Calling Options 237
Content Sharing Options 246
Other Features 248
Exam Preparation Tasks 259
Review All Key Topics 259
Define Key Terms 260
Q&A 260
Chapter 11 Maintaining Cisco Endpoints 262
Do I Know This Already? Quiz 262
Foundation Topics 264
Upgrading Endpoints 264
Backing Up and Restoring CE Software-Based Endpoints 270
Exam Preparation Tasks 276
Review All Key Topics 276
Define Key Terms 277
Q&A 277
Part III Network Requirements for Collaboration Deployments 279
Chapter 12 Cisco Core Network Components 280
Do I Know This Already? Quiz 281
Foundation Topics 283
LAN, WAN, and Wireless LAN 283
Gateways 295
Exam Preparation Tasks 302
Review All Key Topics 302
Define Key Terms 302
Q&A 303
Chapter 13 Layer 2 and Layer 3 QoS Parameters 304
Do I Know This Already? Quiz 306
Foundation Topics 309
QoS-Related Issues 309
Class Models for Provisioning QoS 311
QoS Requirements 315
Traffic Classifications 319
Configure and Verify LLQ 322
Exam Preparation Tasks 328
Review All Key Topics 328
Define Key Terms 328
Command Reference to Check Your Memory 329
Q&A 331
Chapter 14 DNS, NTP, and SNMP 332
Do I Know This Already? Quiz 333
Foundation Topics 334
DNS Settings 334
NTP Settings 339
SNMP Settings 340
Exam Preparation Tasks 342
Review All Key Topics 342
Define Key Terms 343
Q&A 343
Part IV Call Control Mechanisms 345
Chapter 15 Cisco Unified Communications Manager Setup 346
Do I Know This Already? Quiz 347
Foundation Topics 349
Services 349
Enterprise Parameters 353
Service Parameters 355
Other Settings 357
Codec Negotiations Using Regions 364
Exam Preparation Tasks 367
Review All Key Topics 367
Define Key Terms 368
Q&A 368
Chapter 16 LDAP Integration with Cisco Unified Communications Manager 370
Do I Know This Already? Quiz 371
Foundation Topics 373
Application Users and End Users 373
Cisco Unified Communications Directory Architecture 376
LDAP Synchronization 377
LDAP Authentication 389
Exam Preparation Tasks 393
Review All Key Topics 393
Define Key Terms 393
Q&A 393
Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 394
Do I Know This Already? Quiz 395
Foundation Topics 397
Bulk Administration Tool (BAT) 407
Device Onboarding with Activation Codes 414
Exam Preparation Tasks 420
Review All Key Topics 420
Define Key Terms 421
Q&A 422
Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 424
Do I Know This Already? Quiz 425
Foundation Topics 427
Endpoint Addressing 427
Call Privileges 435
Call Coverage 446
Exam Preparation Tasks 454
Review All Key Topics 454
Define Key Terms 454
Q&A 454
Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 456
Do I Know This Already? Quiz 457
Foundation Topics 458
Call Routing and Path Selection 458
Digit Manipulation 471
Exam Preparation Tasks 473
Review All Key Topics 473
Define Key Terms 474
Q&A 474
Part V Edge Services 477
Chapter 20 Introduction to Cisco Edge Services 478
Do I Know This Already? Quiz 479
Foundation Topics 480
Cisco Expressway 480
Cisco Voice Gateway Elements 483
Cisco Unified Border Element 485
Exam Preparation Tasks 486
Review All Key Topics 486
Define Key Terms 487
Q&A 487
Chapter 21 Mobile and Remote Access (MRA) 488
Do I Know This Already? Quiz 489
Foundation Topics 492
Requirements for MRA 492
Cisco Unified Communications Manager Settings for MRA 498
TLS Verify Requirements 501
Initializing MRA on Expressway Servers 511
Collaboration Traversal Zones and Search Rules 515
Device Onboarding with Activation Codes over MRA 518
Exam Preparation Tasks 523
Review All Key Topics 523
Define Key Terms 524
Q&A 524
Part VI Webex Calling 527
Chapter 22 Components of the Webex Solution 528
Do I Know This Already? Quiz 529
Foundation Topics 531
Webex Meeting 531
Webex Messaging 533
Webex Calling 535
Exam Preparation Tasks 537
Review All Key Topics 538
Define Key Terms 538
Q&A 538
Chapter 23 Adding Users and Devices in the Webex Control Hub 540
Do I Know This Already? Quiz 541
Foundation Topics 543
Webex Control Hub Overview 543
Methods of Adding Users to Webex Control Hub 556
Directory Connector Configuration 566
Add Unified IP Phones to Webex Control Hub 570
Add Webex Endpoints to Webex Control Hub 575
Exam Preparation Tasks 578
Review All Key Topics 578
Define Key Terms 579
Q&A 579
Chapter 24 Webex Calling Options 580
Do I Know This Already? Quiz 581
Foundation Topics 583
PSTN Options for Webex Calling 583
Routers Supporting Local Gateway 588
Deployment Scenarios for the Local Gateway 593
Exam Preparation Tasks 599
Review All Key Topics 599
Define Key Terms 599
Q&A 599
Chapter 25 Webex Calling Features 600
Do I Know This Already? Quiz 600
Foundation Topics 602
Admin-Configurable Features 602
User-Configurable Features 620
Exam Preparation Tasks 629
Review All Key Topics 629
Define Key Terms 630
Q&A 630
Chapter 26 Webex Calling Using a Local Gateway 632
Do I Know This Already? Quiz 633
Foundation Topics 635
Webex Control Hub Settings 635
Router Configuration 644
Exam Preparation Tasks 651
Review All Key Topics 652
Define Key Terms 652
Command Reference to Check Your Memory 652
Q&A 657
Part VII Collaboration Applications 659
Chapter 27 Understanding Cisco Unity Connection 660
Do I Know This Already? Quiz 661
Foundation Topics 662
Cisco Unity Connection Integration 662
Cisco Unity Connection System Settings 666
Cisco Unity Connection Call Handlers 667
Cisco Unity Connection Call Routing 668
Cisco Unity Connection Distribution Lists 670
Cisco Unity Connection Authentication Rules 670
Cisco Unity Connection Dial Plan 671
Exam Preparation Tasks 671
Review All Key Topics 671
Define Key Terms 672
Q&A 672
Chapter 28 Cisco Unity Connection End-User and Voice Mailbox 674
Do I Know This Already? Quiz 675
Foundation Topics 677
Cisco Unity Connection End-User Templates 677
User Templates Basics 681
Default Class of Service 683
Password Settings and Roles 684
Transfer Rules and Greetings 685
Call Actions 686
Message Actions and Caller Input 687
TUI Experience 689
Cisco Unity Connection End Users 690
Cisco Unity Connection Voice Mailboxes 696
Exam Preparation Tasks 698
Review All Key Topics 698
Define Key Terms 699
Q&A 699
Chapter 29 Deploying the Webex Application 700
Do I Know This Already? Quiz 701
Foundation Topics 703
Webex App Overview 703
Register Webex App to Cisco Unified Communications Manager 708
Migrate Cisco Jabber Clients to Webex App 715
Exam Preparation Tasks 721
Review All Key Topics 721
Define Key Terms 721
Q&A 721
Part VIII Troubleshooting Collaboration Components 723
Chapter 30 Troubleshooting Endpoints 724
Do I Know This Already? Quiz 725
Foundation Topics 727
Accessing Logs on Cisco Unified IP Phones 727
Accessing Logs on CE Software-Based Endpoints 729
Call Signaling and Quality 734
Troubleshooting Cisco Jabber 749
Exam Preparation Tasks 753
Review All Key Topics 753
Define Key Terms 754
Q&A 754
Chapter 31 Cisco Unified Communications Manager Reports 756
Do I Know This Already? Quiz 756
Foundation Topics 758
Dialed Number Analyzer 758
CAR Tool 760
CDR and CMR Logs on CUCM 763
Exam Preparation Tasks 770
Review All Key Topics 771
Define Key Terms 771
Q&A 771
Chapter 32 Real-Time Monitoring Tool (RTMT) 772
Do I Know This Already? Quiz 772
Foundation Topics 774
Cisco Unified RTMT Overview 774
Monitor Systems with RTMT 778
Monitor the CUCM with RTMT 783
Exam Preparation Tasks 787
Review All Key Topics 787
Define Key Terms 788
Q&A 788
Chapter 33 Understanding the Disaster Recovery System 790
Do I Know This Already? Quiz 790
Foundation Topics 792
Disaster Recovery System Overview 792
Backup Cisco Unified Communications Solutions 794
Restore Cisco Unified Communications Solutions 797
Exam Preparation Tasks 799
Review All Key Topics 799
Define Key Terms 799
Q&A 799
Chapter 34 Monitoring Voicemail in Cisco Unity Connection 800
Do I Know This Already? Quiz 800
Foundation Topics 802
Generate Reports on Cisco Unity Connection 802
Generate Reports in Cisco Unified Serviceability 808
Use Reports for Troubleshooting and Maintenance 810
Exam Preparation Tasks 814
Review All Key Topics 814
Define Key Terms 815
Q&A 815
Part IX Final Preparation 817
Chapter 35 Final Preparation 818
Hands-on Activities 818
Suggested Plan for Final Review and Study 818
Summary 819
Part X Exam Updates 821
Chapter 36 CCNP and CCIE Collaboration Core (CLCOR) 350-801 Exam Updates 822
The Purpose of This Chapter 822
News about the Next Exam Release 824
Updated Technical Content 824
Part XI Appendices 827
Appendix A Answers to the Do I Know This Already? Quizzes and Q&A Sections 828
Glossary 859
Online Elements
Part XII Online Appendices
Appendix B Memory Tables
Appendix C Memory Tables Answer Key
Appendix D Study Planner
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