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Functional Deployment Models and Call Flows for Cisco Unified Customer Voice Portal

  • Sample Chapter is provided courtesy of Cisco Press.
  • Date: Jan 3, 2012.

Contents

  1. Functional Deployment Models
  2. Network VRU Types
  3. Summary
  4. Recommended Reading and Resources

Chapter Description

This chapter discusses some of Cisco Unified Customer Voice Portal's well-defined and commonly referenced functional deployment models. It examines what each model accomplishes, its call flow, and even which native and non-native components are used.

From the Book

Cisco Unified Customer Voice Portal: Building Unified Contact Centers

Cisco Unified Customer Voice Portal: Building Unified Contact Centers

$66.99

Recommended Reading and Resources

Cisco Documentation, Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8x/cvp8xsrnd.pdf.

Cisco Documentation, Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html.

Cisco Documentation, Cisco Unified Customer Voice Portal Configuration Guides, http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html.

Cisco Documentation, User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 8.0(1), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_0/user/guide/cvp_801_vxml.pdf.

Cisco Documentation, Hardware and System Software Specification for Cisco Unified Customer Voice Portal (Unified CVP), Release 8.0(1), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_0/reference/guide/cvp_801_bom.pdf.

Cisco Documentation, Cisco Customer Contact Solutions Ordering Guide, http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1844/CCBU_ordering_guide.pdf.

Cisco Documentation, Cisco ACE 4700 Series Appliance Server Load-Balancing Configuration Guide, http://www.cisco.com/en/US/docs/app_ntwk_services/data_center_app_services/ace_appliances/vA3_1_0/configuration/slb/guide/slbgd.pdf.

Cisco Documentation, Cisco CSS 11500 Series Content Services Switches Configuration Guides, http://www.cisco.com/en/US/partner/products/hw/contnetw/ps792/products_installation_and_configuration_guides_list.html.

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