Home > Articles > Introduction to Lab Procedures and Tool Use

Introduction to Lab Procedures and Tool Use

  • Sample Chapter is provided courtesy of Cisco Press.
  • Date: Jan 1, 2018.

Contents

  1. Objectives
  2. Key Terms
  3. Introduction (2.0)
  4. Safe Lab Procedures (2.1)
  5. Proper Use of Tools (2.2)
  6. Summary (2.3)
  7. Summary of Exercises
  8. Check Your Understanding

Chapter Description

This sample chapter from IT Essentials Companion Guide v6, 6th Edition, covers basic safety practices for the workplace, hardware and software tools, and the disposal of hazardous materials. Safety guidelines help protect individuals from accidents and injury. They also help to protect equipment from damage. Some of these guidelines are designed to protect the environment from contamination caused by improperly discarded materials.

From the Book

IT Essentials Companion Guide v6

IT Essentials Companion Guide v6, 6th Edition

$66.67

Check Your Understanding

You can find the answers to these questions in the appendix, “Answers to ‘Check Your Understanding’ Questions.”

  1. What is an accepted method for cleaning computer components?

    1. Using ammonia to clean the LCD screen

    2. Using glass cleaner on a soft cloth to clean the outside of the mouse

    3. Using a lint-free cloth to remove dust inside the computer case

    4. Using rubbing alcohol to clean component contacts

  2. A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?

    1. The safety data sheet

    2. The insurance policy of the company

    3. The local hazardous materials team

    4. The regulations provided by the local occupational health and safety administration

  3. Which tool can be used to take resistance and voltage measurements?

    1. Loopback plug

    2. Cable tester

    3. Power supply tester

    4. Multimeter

  4. Which tool would be used to create a partition on a hard drive?

    1. Format

    2. SFC

    3. Disk Management

    4. Defrag

    5. Chkdsk

  5. Which statement describes the term ESD?

    1. It is a type of interference caused by electrical motors.

    2. It is a device that supplies a constant level of electrical power to a computer.

    3. It is a measurement of the current flowing though electrical devices.

    4. It is the sudden discharge of static electricity that can adversely affect a component.

  6. Which tool can protect computer components from the effects of ESD?

    1. SPS

    2. Surge suppressor

    3. Antistatic wrist strap

    4. UPS

  7. Which type of fastener is loosened and tightened with a hex driver?

    1. Six-sided bolt

    2. Torx bolt

    3. Slotted screw

    4. Cross head screw

  8. What safety hazard might occur if a partially filled aerosol can is exposed to excessive heat?

    1. Lead poisoning

    2. Explosion

    3. Lethal voltage potential

    4. Breathing hazard

  9. Which tool would be used to scan Windows critical system files and replace any corrupted files?

    1. Chkdsk

    2. Fdisk

    3. SFC

    4. Defrag

  10. What tool would be used to determine which network port attaches to a specific office jack?

    1. Loopback adapter

    2. Punch down tool

    3. Tone probe

    4. Crimper

  11. Which device can protect computer equipment from brownouts by providing a consistent quality of electrical power?

    1. SPS

    2. Surge suppressor

    3. UPS

    4. AC adapter

  12. A technician should keep a personal _____________where all steps taken to repair a computer problem are noted including any configuration changes made.

    1. Journal

    2. Toolkit

    3. Floppy disk

    4. Software list

  13. What would make it easier for a technician to troubleshoot a problem that has been previously solved by another technician?

    1. Online computer manual

    2. Centralized closed trouble tickets

    3. Personal troubleshooting journal

    4. Online forum of manufacturer

  14. Which two devices commonly affect wireless networks? (Choose two.)

    1. Microwaves

    2. External hard drives

    3. Cordless phones

    4. Incandescent light bulbs

    5. Blu-ray players

    6. Home theaters

  15. What are two safety hazards when dealing with laser printers? (Choose two.)

    1. High voltage

    2. Proprietary power bricks

    3. Unwieldy card cages

    4. Heavy metals

    5. Hot components

  16. What three guidelines should be followed to provide safe conditions when computer equipment is being repaired? (Choose three.)

    1. Do not open the power supply.

    2. Turn off the power to the printer and computer before beginning.

    3. If a screwdriver is unavailable, use a knife with a sharp point to loosen screws.

    4. Do not wear loose jewelry unless it is gold, because gold does not conduct electricity.

    5. Ensure that your ID badge is around your neck and visible.

    6. Have all of your extra parts, screws, meters, and tools beside the chassis ready for use.

    7. Bend your knees when lifting heavy objects.

  17. What is a proper directive for using a can of compressed air to clean a PC?

    1. Spray the CPU cooling fan with the compressed air to verify that the fan blade is spinning freely.

    2. Use a long, steady stream of air from the can.

    3. Do not use compressed air to clean a CPU fan.

    4. Do not spray the compressed air with the can upside down.

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020