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CCNA Voice Portable Command Guide: Cisco Unity Connection and Cisco Unified Presence

  • Sample Chapter is provided courtesy of Cisco Press.
  • Date: Mar 19, 2013.

Cisco Unity Connection Administration Interfaces

Cisco Unity Connection

There are six administration interfaces for Cisco Unity Connection. Five interfaces are available via web-based GUI and one CLI available via SSH. It might be confusing to remember which login to use for a particular administration interface.

To help you avoid the confusion, Table 7-1 lists the name of the administration interface, the method to access the interface, and what username and password to use.

Table 7-1 Cisco Unity Connection Administration Interfaces

Administration Interface

Access Method

Username/Password Combo

Cisco Unity Connection Administration

https://<IPAddress>/cuadmin

Application Username/Password

Cisco Unified Serviceability

https://<IPAddress>/ccmservice

Application Username/Password

Cisco Unified OS Administration

https://<IPAddress>/cmplatform

Platform Username/Password

Disaster Recovery System

https://<IPAddress>/drf

Platform Username/Password

Cisco Unity Connection Serviceability

https://<IPAddress>/cuservice

Application Username/Password

Command Line Interface

SSH to <IPAddress>

Platform Username/Password

NOTE There is a web interface for end users to access their voice messages and manage their account. Their account must have a Class of Service (COS) that enables access to the Cisco Personal Communications Assistant (PCA)

End User Web Access

https://<IPAddress>/ciscopca

End UserID / Password

If you have more than one Cisco Unity Connection server in a cluster, be sure to perform all administration on the first node (Publisher).

TIP

You can also access the various web GUIs by using the drop-down menu in the upper-right corner of the web page and then clicking the Go button.

NOTE

You can switch between interfaces using the same username/password combo without logging in each time. For example, if you were already logged in to the Cisco Unified Serviceability interface and switched to the Cisco Unity Connection Administration interface, you would not need to log in again because they use the same username and password.

Table 7-2 Common CLI Commands

admin:?

Shows available commands

admin:help <command>

Help for a command.

admin:show version active

Displays active system version.

admin:show version inactive

Displays if there are any other alternative versions installed. This is used when an upgrade is performed.

admin:utils service list

Displays a list of services and their status.

admin:show tech all

Displays useful information for Cisco TAC.

admin:utils network ping <IPAddress>

Pings an address and displays the result.

admin:utils network traceroute <IPAddress>

Performs a traceroute to an IP address and displays the result.

admin:quit

Logs you out and ends the management session.

TIP

You can press the Tab key to autocomplete some commands. You can also press the up-arrow key to recall previously entered commands.

NOTE

Complete words must be entered when issuing commands. A command such as sh tech sys hardware does not work because it does not use the complete words.

CAUTION

Be careful when using the CLI. Some commands that can affect system stability have Are You Sure prompts, but not all. Take the time to research commands and be familiar with the effects before pressing the Enter key.

3. Configuring Class of Service in Cisco Unity Connection | Next Section Previous Section

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