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Cisco Unified Contact Center Enterprise Platform Deployment

Sample Chapter is provided courtesy of Cisco Press.
Date: Jul 27, 2011.

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Chapter Information

Chapter Description

This chapter covers the steps needed for planning a Cisco Unified Contact Center Enterprise (UCCE) deployment, installing UCCE software, and testing the deployment.

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Cisco Unified Contact Center Enterprise (UCCE)

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Summary

In this chapter, you worked through many of the important steps that should be covered before and during the installation of the core UCCE components. In particular, the key learning points from this chapter can be summarized as follows:

Cisco recommends a lifecycle approach to platform deployment.
Several design tools are available to ensure that the solution is designed and sized correctly to meet the needs of the enterprise.
UCCE solutions should be deployed only by a Cisco-approved ATP partner.

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